Refund & cancellation policy
Last updated 10 November 2026
CPDLC Ai is sold as prepaid flight bundles. This policy explains when you can get your money back.
Free trial
The trial is free, so there is nothing to refund. We recommend trying the Service on the trial before buying a plan.
Cancellation
Plans don't renew automatically, so there's no subscription to cancel: you'll never be charged again unless you buy another plan. If you want to cancel a plan you just bought, ask for a refund as described below.
When we refund
- Unused plan: full refund if you ask within 7 days of purchase and no flights from that plan have been used.
- Charged twice, or charged but no plan: full refund of the extra or failed charge, at any time.
- Service problem: if a fault on our side stopped you using the Service, we'll refund the affected flights or add them back, at your choice.
Once flights from a plan have been used, or after 7 days, the plan isn't refundable except for the cases above. Unused flights aren't refunded when a plan expires.
How to ask
Email [support@yourdomain.com] from the address on your account with the receipt number (Settings → Plan in the app) or the Razorpay payment ID. We reply within 2 business days.
How refunds are paid
Approved refunds go back to the original payment method through Razorpay within 5–7 business days of approval. Your bank may take a few more days to show it. When a plan is refunded, its remaining flights are removed.
Failed payments
If a payment fails but money is debited, it is normally reversed automatically by your bank or Razorpay within 5–7 business days. If it isn't, contact us.